appiGuarantee

We take our customer promise to provide the highest quality of service very seriously. The appiGuarantee is our promise that we will meet and exceed your expectations every day.

We will:

Only employ exceptional people that will not rest until your issue is resolved
Guarantee that each of our employees has been highly trained not only in the skills and knowledge needed to support you from a technical basis but also trained in how to work within the challenging environments of not-for-profit organisations
We will always treat our staff with respect and operate in an ethical manner
Never supply anything unless we firmly believe it is right for the job in hand. We will never supply anything just to suit out own purposed or targets
Guarantee that when we supply any piece of equipment or software and have been asked to help with a specification that we will take full responsibility for making sure it is fit for purpose and in working order
Respond to you within a one working hour response time where required
Be on-site for critical issues in a four working hour response time
Be on-site next day for critical printer issues